Air France - Sky Team

Contact us

From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.

Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Requesting online help

Do you need help using our website?
Our online help service is available to answer your questions about:
  • booking and purchasing tickets,
  • printing your boarding card,
  • receiving a trip reminder,
  • requesting a receipt.
  • Requesting a ticket refund

    A refund is subject to the conditions of the fare you purchased.

    Contacting Flying Blue

    For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly

    Other Air France contacts

  • Telephone sales
    To purchase your ticket by telephone, please call +381 11 2638 222
  • Saphir
    With Saphir, we do our best to make traveling easier for reduced mobility passengers.
  • Air France ticket offices
    Find addresses and contact information for Air France ticket offices around the world.
  • Contacting the Premium Line Europe

    If you are a Premium passenger traveling within Europe, you can cancel or renew your check-in during the 24 hours preceding your flight by calling the Premium Line Europe.