Air France in touch

Were changes made to your flight? With AF Connect, we will contact you personally to keep you informed in real time.

A travel service that ensures
your peace of mind,
wherever you are in the world

Delayed baggage delivery, flight time change or cancellation…
With AF Connect, we'll promptly contact you by phone, email or SMS to keep you informed of flight delays, cancellations or gate changes, as well as delays in baggage delivery. When necessary, we'll also offer an alternative solution (new time, new flight, etc.).*
This free 24/7 service does not require prior registration.

*Starting 14 days before your departure on a flight provided by Air France, HOP! Air France, Air Corsica or CityJet. For Air France flights operated by a SkyTeam member, we will contact you up to 3 hours before your flight's departure time.

Let us know how to contact you!

It is important for us to be able to contact you in case of unplanned events during your trip. When booking your flight, please provide the mobile phone number and e-mail address that you will be using during your trip. Wherever you are in the world, before, during or after your trip, we will be able to contact you immediately.

If you did not provide this information when booking, you may enter your contact details at any time on our website in the “View / modify your reservations” area.
New: to save time during your future bookings, you can save your personal details by creating a My Account profile.

Please note: it is important that you specify the country code when entering your mobile phone number.

Are you a Flying Blue member? Please take a few moments to update your contact details.

For all information on our flights, please visit our websites or at any time.
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