Refund

If you wish to ask for a refund for your tickets, please follow the following steps.

If you bought your ticket online at www.airfrance.com/rs

  • Paper tickets
    Cancel your reservation first, then send your refund request and your original issued ticket by standard or recorded delivery, to the following address:

          Air France KLM Delta Belgrade
          Phone: +381 11 2638 222
          e-mail: mail.cto.beg@airfrance.fr 

          Working hours:
          Monday to Friday: from  09.00 am  to 17.00 pm
          Closed on week-end and public holidays.

  • Electronic tickets
    Cancel your reservation first, then send your refund request with a ticket no. or booking reference at the following address:

          Air France KLM Delta Belgrade
          Phone: +381 11 2638 222
          e-mail: mail.cto.beg@airfrance.fr 

          Working hours:
          Monday to Friday: from  09.00 am  to 17.00 pm
          Closed on week-end and public holidays.

Tickets purchased from an Air France agency

Request a refund from this agency (Air Francer agency or travel agency), and take your original ticket(s) with you. It will process your request in accordance with the fare conditions of your ticket.

In all cases

Remember to attach your original issued ticket to your request (unless it is an electronic ticket). We will process your request in accordance with the fare conditions of your ticket.
return to top of page