ONLINEWe are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied with our service, we would like to hear from you!
For flights operated by Air France, Joon or KLM: If you have already made a claim for which you received a reference number, please do not submit a new form for the same request.
If your request concerns a flight operated by HOP! and your flight number begins with A5 (e.g. A51234), please submit your claim on the HOP! website.
If your flight is operated by HOP! but your ticket shows an Air France flight number (e.g. AF1234), please contact us via completing our online claim form:Online claim form
Please clearly state your name, postal address, and contact details, your flight number and travel cabin. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.
Please also include supporting documents with your letter: ticket receipt, boarding pass, original itemized receipts, etc.